Introduction: Non verbal communication skills

Nonverbal communication is sending a message without spoken or written words.  Facial expressions and body language are all examples of nonverbal communication.  Nonverbal symbols can affect or even alter a message.   A job candidate in an interview who sits up straight, makes eye contact with the interviewer and looks interested in the conversation reinforces the message that he or she is interested in the job and company.   A candidate, who slumps in the chair, does not make eye contact, and is not focused on the discussion sends the nonverbal message that he or she is not interested in the company or job.  Even though the candidate may express interest, nonverbal cues contradict the spoken words.  When nonverbal clues do not support a verbal message, the listener is more likely to accept the nonverbal message.  Be aware of your facial expressions, gestures, and body language so that your nonverbal messages reinforce your verbal messages.