Communication is one of the top skills that is needed any industry.  Being able to communicate effectively to a diverse set of people at any level and over any medium i.e. written, verbal etc. is a skill that will take you far in the workplace.  It is a skill that takes practice and can be learned.

At the end of this module you will be able to:

• Identify the steps of the communication process
• Identify the meaning of non-verbal communication and gestures
• Recognise internal and external communication barriers and ways to overcome them
• Recognise the different types of listening and the importance of listening actively
• Identify why questions are asked in certain situations
• Recognise the different types of questions and when to use them
• Communicate effectively using advanced communication skills
• Manage your emotions and recognise the emotions of others
• Build rapport with others (whether you like them or not)
• Communicate effectively with different cultures
• Recognise high vs low cultures in the workplace
• Identify sources of conflict and strategies to deal with them
• Apply techniques to deal with difficult conversations
• Apply the mediation process to resolve conflicts

Course Curriculum