Elements of emotional intelligence

Daniel Goleman divided Emotional Intelligence into ‘Personal’ and ‘Social’ competences, which broadly split between personal and interpersonal skills. Within each of these sections are a range of skills which are the elements of emotional intelligence.

Personal Skills or Competences	Social Skills or Competences
How we manage ourselves	How we handle relationships with others
Self-awareness Emotional awareness Accurate self-assessment Self-confidence Self-regulation Self-control Trustworthiness Conscientiousness Adaptability Innovation Motivation Achievement drive Commitment Initiative Optimism	Empathy Understanding others Developing others Service orientation Leveraging diversity Political awareness Social Skills Influence Communication Conflict management Leadership Change catalyst Building bonds Collaboration and cooperation Team capabilities
Based on ‘Working with Emotional Intelligence’ Daniel Goleman.