Like objectives, an agreement should be SMART, that is Specific, Measurable, Attainable, Realistic and Time-bound. You can help the participants to achieve this by:

• Writing down the proposal in neutral language, and reading it back to them.
• Writing down individual points so they are clear and understood.
• Clarifying any general or vague points, for example, by asking the participants to agree concrete behavioural changes with deadlines for achievement.
• Avoid legalistic language, and keep everything simple.
• Summarise progress and next steps, including setting a deadline for any future meetings, and identifying any remaining areas of difficulty, and options for their resolution.
• Being positive about progress and the fact that everyone has remained engaged.
• Offering your continued support as a mediator if required.
• Ensuring both parties sign the agreement then and there, and close the meeting once agreement is reached.