https://www.opsa.org.za/wp-content/uploads/2020/07/NLP-New1.mp4In 1931, Alfred Korzybski, a Polish-American scientist and philosopher, coined the phrase “the map is not the territory” to distinguish the words we use to describe reality from reality itself.  Korzybski said that we often confuse the map (the way our minds represent reality) with the territory (our physical reality) and don’t realize we are confusing the two. We communicate with others as though we all share the same map—and the same world—which causes conflict and collisions.
A new term Conversational Intelligence C-IQ is the need to recognise that “the map is not the territory” and spend more time joining the two through conversations.  This is important to do as if you can discover the “map” of the other person through conversation, then you will be able to understand the way they behave.