Emotional Hijack is:

• When people jump into action purely based on their feelings, their actions are usually inappropriate because it is based only on ‘partial’ information
• When people withdraw, shutdown or become extremely aggressive before they had a chance to analyse the situation logically and think things through
• When post event, people find it difficult to explain why they did what they did and come to regret their actions
• When their reaction has a strong impact on them and those around them