Video: Introduction to Emotional Intelligence – OPSA Online Learning Portal

Return to course: Emotional Intelligence

Next Next Lesson

Emotional Intelligence

Video: Introduction to Emotional Intelligence
A typical story
What is Emotional Intelligence?
The main thesis
EI Framework
EI Competencies

Self-Awareness
At the mercy of emotions
What are emotions?
A curious story
What is an emotional hijack
Amygdala
Conventional view versus modern view
4 stages of emotional hijack
Signal processing
Lessons learned

Self-Management
Choice
Optimism
Roots of anger
Anger management
Reframing
Distractions
Anger Management Exercise
Worrying
Worry management

Self-Motivation
What is motivation?
Power of self talk
State of flow
Apathy
Mind mapping

Empathy
The origins of empathy
Physiology
Matching emotions
Empathy technique

Social Awareness
Why social awareness?
A case study
Group interactions
Sometimes relationships fail
Negative listener types
Effective listening

Relationship Management
The six human needs
Certainty
Variety
Significance
Love and connection
Contribution
Select two
How to build great relationships
Exercise: Six needs - scenario 1
Exercise: Six needs - scenario 2
Exercise: My colleagues' need
References (Emotional Intelligence)

Video: Introduction to Emotional Intelligence