References (Emotional Intelligence)
Bachman, J., Stein, S., Campbell, K., & Sitarenios, G. (2000). “Emotional intelligence in the collection of debt. International Journal of Selection and Assessment”, 8(3), 176-182.
Gladwell, M., (2006) “Blink: The Power of Thinking Without Thinking”, Penguin, ISBN: 978-0141014593
Goleman, D. (1995). “Emotional Intelligence: Why it can matter more than IQ”, Bloomsbury Publishing Plc.
Goleman, D. (1998). “Working with emotional intelligence.” New York: Bantam.
Hunter, J. E., Schmidt, F. L., & Judiesch, M. K. (1990). “Individual Differences in Output Variability as a Function of Job Complexity.” Journal of Applied Psychology, 75, 28-42.
Kelley, R., Hanson, J.R., (1993) “How Bell Labs creates star performers”, Harward Business Review, July/August 1993.
Pesuric, A., & Byham, W. (1996, July). “The new look in behaviour modelling.” Training and Development, 25-33.