Louise works as a receptionist in a law firm. She has been working for six months now and has settled into the job. You, as her manager, have noticed that she has become slow in her role and doesn’t seem to enjoy her job as much. She seems unenthusiastic to pick up the phone, make appointments and many other errands a typical receptionist is involved in. She has stated to her colleagues that she doesn’t like the repetition of the job and wants something new. She also doesn’t seem to be very happy with the receptionist role as a whole.

You are about to see her? What would you say? What are her needs and what can you do to satisfy them?