Conscientious Styles tend to recite the chronology of events and the litany of errors they’ve had to endure. They’ll provide copious data and documentation. Here’s how you can lessen tension with a complaining Conscientious Style:

• Suggest that they’re right;
• Explain the process and details;
• Show appreciation for their accuracy;
• Help them “save face”.

You may see them as “compulsives” who are more hung up on the process and on showing they’re right than getting the problem resolved. But if you want to retain their loyalty, you’ll deal with them precisely and systematically, emphasizing your firm’s interest in seeing justice done.

Be customer-oriented! When you’re policy-oriented, you give off an attitude of not caring about what your customers want. When you focus on the customer and his or her needs, you’ll be utilizing Customer Driven Service.