In Module 2 we discussed the communication process and how to effectively use advanced communication skills to build rapport and improve relationships. Not only do we need to communicate verbally and non-verbally, we need to become competent and careful writers to ensure our message is received in the manner it was intended.

Increasing your compatibility with other people will benefit you in your career, your day-to-day dealings with people, and in your personal relationships. We need to observe others and identify their styles so that we can communicate them in a way that can build better relationships and understanding.

At the end of the module you will be able to:

• Identify the 5 steps of writing
• Produce correspondence that is clear, concise, and accurate
• Identify the different interpersonal styles and how they need to be treated
• Recognise your interpersonal style, your strengths, and weaknesses
• Handle difficult customers by identifying their style

Course Curriculum