Email

The basic characteristics of effective correspondence presented earlier are applicable to email as well:

  • Completeness
  • Clarity
  • Accurateness
  • Promptness
  • Conciseness
  • Courteousness
  • Positivism

Several guidelines as well as the guidelines for etiquette and ethics apply to email specifically.

  • Be appropriately formal when writing email. The rule of thumb is to be almost as formal as you are in standard memorandums.
  • Avoid using emoticons (faces produced by the internet counterculture in answer to email being devoid of body language). For example:

<G> – I’m grinning as I write this sentence

<LOL> – I’m laughing out loud

😉 – denotes a wink

:-! – Foot in mouth!

  • Use the subject line provided on your email form. This line should be concise yet give enough information, so the receiver knows the purpose of the message at a glance
  • Think through the purpose of your email before you begin writing
  • Organise the message. Email should not be longer than one screen.  If you are writing a memo longer than one screen, send a traditional hard copy memorandum
  • Edit and proofread carefully! Check your spelling.  Do not send an email that contains inaccuracies or incorrect grammar.  Most email programs allow for checking spelling and grammar.  Set the preferences so that spelling and grammar are checked
  • Use complete sentences
  • Capitalise and punctuate properly
  • Do not run sentences together
  • Insert a blank line after each paragraph
  • Include your name and title (if appropriate) when replying to an email. Often you can add a signature in your preferences, which will automatically include this information at the end of every email you send
  • Assume that any message you send is permanent
  • Do not double space your entire message. It takes up too much space and makes the message more difficult to read
  • Be wary of humour or sarcasm. Electronic communication is devoid of body language, so the slightest hint of sarcasm could be badly misinterpreted
  • Avoiding using all uppercase or all lowercase letters