Ambiguity – OPSA Online Learning Portal

Return to course: PD Masterclass: Module 3

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PD Masterclass: Module 3

Resources

Introduction: Business Writing

Video: characteristics of effective correspondence
Complete
Clear
Accurate
Prompt
Concise
Courteousness
Positive

Video: 5 steps of writing
Determine the goal or purpose
Gather the appropriate information
Organise the content
Draft the correspondence
Edit

Ensure effective paragraphs
Use appropriate sentence structure
Eliminate passive voice
Determine readability level
Sentences and wordiness
Ambiguity
Appropriate tone
Eliminate jargon
Memory
Attention techniques

Email
Email: Netiquette
Ethics
Memorandums
Letters: determine the basic purpose
Types of letters
Edit proof and format
Video: Is it important to check your grammar and punctuation?

Interpersonal Styles: Introduction to the DISC Platinum Rule
Characteristic behavours
Open vs Guarded
Video: Which style are you? Open or guarded?
Direct vs Indirect
Video: Which style are you? Indirect or direct?
Video: Which style are you?
Video: The banana peel
The four behavioural styles
The Dominant Style
The Influencing Style
The Steady Style
The Conscientious Style
Summary

Identifying the Styles - introduction
Step 1: Note the environment
Step 2: Observe behaviours
Step 3: Confirmation
Example 1
Example 2

Relationship with stress
Pace and priority
Tension among the styles
Example: The Committee
Example: Breakdown behaviour - a story
Backup behaviours
The good news
Behaviour under stress
If you are a dominant style ...
If you are an influencing style ...
If you are a steady style ...
If you are a conscientious style ...
Making teams work
Spotty track record

Communicating
Using influence
Involving others
Decision making

Providing service with style
Dealing with dominant styles
Dealing with influencing styles
Dealing with steady styles
Dealing with conscientious styles
Quick guide to dealing with different styles

Guideline for assignments
Module 3 - Assignment 1
Module 3 - Assignment 2
Module 3 - Assignment 3

Ambiguity