Process-focused skills tend to be about people, and about building rapport within the group and making it work cohesively and effectively. Those who take on process-focused group roles tend to have very good interpersonal skills, and in particular:

Communication skills

Good Coordinators, Team-Workers and Resource Investigators are good at verbal communication, listening and questioning.  They work hard to ensure that the group communicates well, helping to make sure that there are no misunderstandings or unexpressed difficulties between team members.

Ability to build rapport

These people are also good at developing a sense of harmony within the group. They help to build rapport with others, creating a coherent team.

Persuasion and influencing skills

One of the key areas of process skills is in persuading and influencing. If the group is to come to a shared decision, for example, several members may need to be persuaded of the merits of a course of action.

Facilitation skills

Managing a process is basically about facilitating it or making it easier. Good facilitation skills are therefore vital in team-working, although they are often wrongly seen as crucial only for managing workshops.

Feedback skills

Giving and receiving feedback well is essential in any team-working situation. Being able to give clear and effective feedback to others is vital to keep the group process running effectively, and to plan. It also helps to ensure that you do not get irritated and angry with the way that others are behaving. It follows that you also need to be able to receive feedback gracefully, and then act on it calmly.

Skills in chairing meetings

Group work often involves meetings, whether those are committee meetings or much bigger and more formal meetings. Skilled Coordinators often have highly developed skills in chairing meetings and use them in small and large groups alike.

Conflict resolution

Finally, you need to recognise that there may be situations when you need to deal with difficult people or situations, or even resolve a conflict.