An introduction to yourself and the world of the administrative professional. At the end of the module you will be able to: Introduce yourself in different situations using an ‘elevator’ speech Identify the skills and knowledge you need for the future of work List the skills, qualities, and attributes of an administrative professional and explain […]
Dawn Williams
An introduction to yourself and the world of the administrative professional. At the end of the module you will be able to:
Communication is one of the top skills that is needed any industry. Being able to communicate effectively to a diverse set of people at any level and over any medium i.e. written, verbal etc. is a skill that will take you far in the workplace. It is a skill that takes practice and can be […]
In Module 2 we discussed the communication process and how to effectively use advanced communication skills to build rapport and improve relationships. Not only do we need to communicate verbally and non-verbally, we need to become competent and careful writers to ensure our message is received in the manner it was intended. Increasing your compatibility with other people […]
If you are a well organised person, you will remain well organised regardless of the job you will be doing. It is one of the soft skills you will bring with you to any position and is an important employability skill. Strong organisational skills are important for a variety of reasons, and they all have […]
In Organisational Skills 2, we are going to look at two skills that are essential for an administrative professional: Time management – research has shown that people who possess good time management skills are the highest achievers. It is not so much that we do not have enough time but more how we organise the […]
In Module 6, we look at the following topics: Managing physical resources including equipment and supplies Technology update Ethics Finance for non-financials These are areas where you might not be directly involved. If you are working for a large organisation, the work is divided into different departments where you might not necessarily need to know […]
Problem solving is one of the necessities of life. We solve problems every day – while some problems are big, most are small and every now and then a life-or-death problem comes along! Problem solving becomes like second nature – at times you do not even realise that you are using a method to solve […]
In Module 8, we are going to look at how the functions and features of Microsoft Office i.e. MS Word, MS Excel, MS PowerPoint, and MS Outlook help us to be more productive in the workplace. Most users of MS Office learn by default or have attended a workshop when it came out many years […]