An introduction to yourself and the world of the administrative professional.
At the end of the module you will be able to:
- Introduce yourself in different situations using an ‘elevator’ speech
- Identify the skills and knowledge you need for the future of work
- List the skills, qualities, and attributes of an administrative professional and explain the importance of each
Course Curriculum
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Introduction: Skills, qualities and attributes
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Melba Duncan
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Technical skills
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Interpersonal skills
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Communication skills
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Teamwork and collaboration skills
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Customer focus
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Problem solving and critical thinking skills Copy
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Professionalism
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Productivity
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A strong work ethic
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Employer/Employee Responsibilities