Melba Duncan – OPSA Online Learning Portal

Return to course: PD Masterclass: Module 1

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PD Masterclass: Module 1

About the online programme Copy
Review questions
Assignments
Guidelines for the assignments
Submission details
Getting help
Discussion Forums
Agenda

Module 1: Introduction

How ready are you for the office of the future?

What is an elevator speech (pitch)?
When and how to use an elevator speech
What to say in an elevator speech Copy
What not to say in an elevator speech Copy

Introduction: Skills, qualities and attributes
Melba Duncan
Technical skills
Interpersonal skills
Communication skills
Teamwork and collaboration skills
Customer focus
Problem solving and critical thinking skills Copy
Professionalism
Productivity
A strong work ethic
Employer/Employee Responsibilities

Assignment: Module 1

Melba Duncan