| Module 1 |
Welcome and introduction |
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The future of work |
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Elevator speech |
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Qualities and attributes of an administrative professional |
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| Module 2 & 3 |
Communication |
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Advanced communication |
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Emotional intelligence |
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Conflict management |
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Interpersonal styles |
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Business writing |
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Communicating across cultures |
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Negotiation and persuasion |
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| Module 4 & 5 |
Organisational skills |
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Time management |
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Event/project planning |
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Meetings |
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Records management |
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Collaboration – working with teams |
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| Module 6 |
Ethics |
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Managing physical and information resources |
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Working with finances |
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| Module 7 |
Critical thinking, creativity, problem solving and decision making |
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| Module 8 |
Getting the most from your MS Office |
