Career development is a work in progress. It is something that you will work on throughout your professional life, with no perfect, single path to be followed. Developing your career includes all the markers of success such as getting a promotion, securing a salary increase or excelling at performance review time. It includes putting strategies […]
Dawn Williams
Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame. At the end of this […]
Emotional intelligence (EI) helps you increase the quality of your interactions with others and to increase your own productivity by managing yourself better. It is widely accepted that emotional intelligence is as critical, if not more important, than logical intelligence in determining an individual’s success. Emotional intelligence covers a wide spectrum of skills, traits, mentalities […]
Your CV is the most important tool that you have to impress a potential employer. Get your CV right and you will be on your way to securing the job of your dreams! Get it wrong and no matter how perfect you are for the role, you will not even get your foot in through […]
The job interview is the most important step you will take in your job search journey. It is your best chance to show the company and recruiter that you are the best person for the job. You never get a second chance to make a great first impression during your job interview, so knowing how […]
Records management is much more than just putting a piece of paper in a filing cabinet or sending a document to a folder on your PC. In an organisation it is important that proper record management policies and procedures are put in place and updated regularly. The policies and procedures should form part of the […]
The phrase ‘team building’ can be misleading as some may think that team building is literally the process of putting together a number of people chosen by a would-be team leader – this is setting up a team. The process of team building is much more involved. It is more about creating an optimal team […]