The term “conflict resolution” simply means how you solve conflicts. Although there are many processes available, we have developed one process that you can adapt for any situation. You will even be able to use these tools to prevent conflict and to help others work through conflict.

Some common conflict resolution terms include:

• Mediation: It is a process to resolve differences, conducted by an impartial third party.
• Mediator: In impartial person who conducts a process to resolve differences.
• Dispute Resolution: The name given to any process aimed at resolving differences between two parties.
• Apparent Conflict: A situation where the conflict is in the open.
• Hidden Conflict: A situation where the conflict is not in the open.