In this workshop, we have outlined the various conflict resolution phases in a particular order and with particular grouping. That doesn’t mean that you have to use all the phases all the time. Most of the items we have discussed can be used individually as conflict prevention or resolution tools.

Here are some examples.

• A new person has joined your team. She is very quiet and the team (yourself included) is having a hard time getting to know and like her. You use some of the tools we discussed today to build common ground with her and improve teamwork.
• Lately, team status meetings have gotten out of hand. People talk over each other, argue constantly, and often leave the room. You suggest implementing ground rules for these meetings.
• One of your colleagues often behaves very aggressively. You find it very difficult to communicate with him because you find him so intimidating. You use emotional neutralization techniques to focus on your message and reduce the impact of his behavior.