We will use this approach during this workshop. With the collaborating approach, the parties work together to develop a win-win solution. This approach promotes assertiveness (rather than aggressiveness or passiveness).

This style is appropriate when:

• The situation is not urgent
• An important decision needs to be made
• The conflict involves a large number of people, or people across different teams
• Previous conflict resolution attempts have failed

This style is not appropriate when:

• A decision needs to be made urgently
• The matter is trivial to all involved