Video: Conflcit mangement styles – OPSA Online Learning Portal

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Conflict Management

An introduction to conflict resolution
What is conflict?
What is conflict resolution?
Understanding the conflict resolution process

Conflict resoluton styles
Collaborating
Competing
Compromising
Accomodating
Avoiding

Video: Conflcit mangement styles
Creating an effective atmosphere
Neutralising emotions
Setting ground rules

Choosing the time and place
Creating a mutual understanding
What do I want?
What do they want?

What do we want?
Focusing on indivdiual and shared needs
Finding common ground
Building positive energy and goodwill

Strengthening your partnership
Getting to the root cause
Examining root causes
Creating a cause and effect diagram
The importance of forgiveness

Identifying the benefits of resolution
Generating options
Generate, don't evaluate
Creating mutual gain options and multiple option solutions

Digging deeper into your options
Building a solution
Creating criteria
Creating a shortlist
Choosing a solution

Building a plan
The short version of the process
Evaluating the situation
Choosing your steps
Creating an action plan

Using individual process steps
Stress and anger management techniques
The agreement frame

Asking open questions
Wrapping up

Video: Conflcit mangement styles