When possible, use the five W’s or the H to ask a question.

• Who?
• What?
• Where?
• When?
• Why?
• How?

These questions encourage discussion, self-evaluation, and open conversation. Some useful questions for conflict resolution include:

• What happened?
• Why do you feel that way?
• When did this problem start?
• How does that make you feel?
• Who else is involved?