Conflict can come in many forms, and our process will help you in any situation. Below, you can find a brief overview of how we are going to spend most of this workshop.

Although we have outlined the various conflict resolution phases in a particular order and with a particular grouping, that doesn’t mean that you have to use all the phases all the time. Near the end of this workshop, we will look at some of the steps as individual tools.

• Create an Effective Atmosphere
  • Neutralize Emotions
  • Set Ground Rules
  • Set the Time and Place
• Create a Mutual Understanding
  • Identify Needs for Me, Them, and Us
• Focus on Individual and Shared Needs
  • Find Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen the Partnership
• Get to the Root Cause
  • Examine Root Causes
  • Create a Fishbone Diagram (for complex issues)
  • Identify Opportunities for Forgiveness
  • Identify the Benefits of Resolution
• Generate Options
  • Generate, Don’t Evaluate
  • Create Mutual Gain Options and Multiple Option Solutions
  • Dig Deeper into the Options
• Build a Solution
  • Create Criteria
  • Create the Shortlist
  • Choose a Solution
  • Build a Plan