Effective communication skills help you express yourself and understand others. They enable you to convey complex ideas, engage audiences, drive action and ask for help or support when stressed. Having good communication skills means explaining tasks, projects and meeting content concisely, so that people understand exactly what it is they need to do, and work […]
Dawn Williams
Records management is much more than just putting a piece of paper in a filing cabinet or sending a document to a folder on your PC. In an organisation it is important that proper record management policies and procedures are put in place and updated regularly. The policies and procedures should form part of the […]
The phrase ‘team building’ can be misleading as some may think that team building is literally the process of putting together a number of people chosen by a would-be team leader – this is setting up a team. The process of team building is much more involved. It is more about creating an optimal team […]
We all dread certain conversations, whether they are about differing views, unmet expectations, or asking leaders to support our education. These are the talks you spend hours fretting about, the ones that make your stomach drop, and the ones that seem much easier to just dodge. Don’t do that! Every administrative professional is a salesperson […]
This webinar was held on 30 June 2021 and explains how to log in and use the OPSA Online Learning Portal.
The Star Performer’s Secret Sauce: 25 Proven Tips to Admin Excellence
https://youtu.be/JULElsfm6QY?si=3zwwatOE7xp6cHJJ
I’d be willing to bet, as an assistant who seeks out professional growth and development resources, that your email inbox has been filled to the brim with messages containing some of these buzz words, especially over the last year. That ever-growing list has proved both confusing and misleading for many who are simply eager to […]
In this International Association of Exhibitions and Events (IAEE) hosted webinar, Claudia St. John of Affinity HR Group talks about behavioral styles and emotions, with a focus on women, and how they fit together. Body language, tone of voice, and words all contribute to how we communicate. Marston’s DISC model serves as a personal assessment […]