Every employee needs good interpersonal skills.  One of the most common reasons that people fail to advance in their careers or are let go from their jobs is the inability to get along with others.  Furthermore, good interpersonal skills make the work environment more pleasant, less stressful, and more satisfying.

As an Administrative Professional, you will interact with many people each day – in person, by e-mail and on the telephone.  You should treat colleagues and customers with courtesy, respect, and consideration.