Agenda

Module 1: The world of the administrative professional

  • Welcome and introduction
  • The future of work
  • The elevator speech: the foundation of your personal brand
  • Qualities and attributes of an administrative professional

Module 2: Communication 1

  • Communication:  Non-verbal behaviours and communication, barriers, listening skills, questioning skills and techniques
  • Advanced communication: mental filters, internal map, behaviour and responses, language as a representational system, building rapport, intercultural communications
  • Emotional Intelligence, conflict management and mediation skills

Module 3: Communication 2

  • Business writing
  • Interpersonal styles

Module 4: Organisional skills 1

  • Event and project planning
  • Team and group working
  • Planning and structuring effective meetings

Module 5: Organisational skills 2

  • Time Management
  • Records Management

MODULE 6

  • Managing physical resources and information resources
  • Getting in touch with technology
  • Ethics
  • Finance for non-financials:  Understanding financial statements, understanding budgets

MODULE 7: Creative problems solving and decision making

  • Creative problem solving
  • Decision making

MODULE 8: Getting up to speed with MS Office

Getting the most out of MS Office