• An organization seeking to conform to this part of ISO 15489 should establish an ongoing programme of records training.
• Programmes for training in requirements for records management and specific practices should encompass the roles and responsibilities of, and be addressed to, all members of management, employees, contractors, volunteers and any other individuals responsible for the whole or part of a business activity of an organization in making records during their work and in capturing those records into records systems.
• The training programmes can be designed and set up in cooperation with external organizations.

How can training take place?

•  In the classroom
• Orientation programme
• On the job
• Briefing sessions and seminars
• Leaflets
• Computer based presentations
• Training courses
• Website / intranet