Course Tag: Open Access

https://youtu.be/JULElsfm6QY?si=3zwwatOE7xp6cHJJ

The Star Performer’s Secret Sauce: 25 Proven Tips to Admin Excellence

We all dread certain conversations, whether they are about differing views, unmet expectations, or asking leaders to support our education. These are the talks you spend hours fretting about, the ones that make your stomach drop, and the ones that seem much easier to just dodge. Don’t do that!

Every administrative professional is a salesperson and should feel comfortable with this key business skill. Having courageous conversations with others equates to:

• A more solid working relationship
• Respect
• Authority to make higher-level decisions
• Creating win-win situations
• Making your life and work easier, more productive, and more rewarding.

In this dynamic webinar for executive and administrative assistants, Joan will cover:

• Why it is important to have courageous conversations and the benefits you gain.
• Identifying and articulating objectives for your requests.
• Creating your value proposition and what to include, even if it’s just asking for more time with your leader.
• Working around barriers instead of backing down at the first sign of resistance.
• Stating your expectations in a clear and concise fashion.

Assertive communication isn’t just knowing what to say, but how to say it; it has to do with the words you use, the clarity of your thinking, and being able to express your thoughts to others. In this dynamic webinar with Joan and Lisa Olsen will cover:

• Weighing the risk in being assertive
• The difference between passive, aggressive, and assertive
• Starting with the end in mind to achieve your goal
• Communicating in a relational style
• The importance of tone of voice and body language
• Assertive non-verbal communication

I’d be willing to bet, as an assistant who seeks out professional growth and development resources, that your email inbox has been filled to the brim with messages containing some of these buzz words, especially over the last year. That ever-growing list has proved both confusing and misleading for many who are simply eager to learn. What do those buzz words really mean? Do the approaches work? Are they all the same? How do you weed through the options effectively? In this illuminating webinar, Joan will discuss:

• Defining and understanding online learning options
• Identifying your learning style
• The benefits of live instruction
• The future of virtual learning
• Selecting an online option that’s right for you

During our Assistants Learning in a Modern World webinar, Joan will dive headfirst into the wild world of virtual learning to help you navigate the choices and employ the one that works best for you.

In this International Association of Exhibitions and Events (IAEE) hosted webinar, Claudia St. John of Affinity HR Group talks about behavioral styles and emotions, with a focus on women, and how they fit together. Body language, tone of voice, and words all contribute to how we communicate. Marston’s DISC model serves as a personal assessment tool for behaviors. Learn how the four personality types may impact what happens in the workplace. Emotional intelligence is being able to recognize and control your emotional state. Understand how your brain works under stress and the science behind it.