Communication is one of the top skills that is needed any industry. Being able to communicate effectively to a diverse set of people at any level and over any medium i.e. written, verbal etc. is a skill that will take you far in the workplace. It is a skill that takes practice and can be learned.
At the end of this module you will be able to:
- Identify the steps of the communication process
- Identify the meaning of non-verbal communication and gestures
- Recognise internal and external communication barriers and ways to overcome them
- Recognise the different types of listening and the importance of listening actively
- Identify why questions are asked in certain situations
- Recognise the different types of questions and when to use them
- Communicate effectively using advanced communication skills
- Manage your emotions and recognise the emotions of others
- Build rapport with others (whether you like them or not)
- Communicate effectively with different cultures
- Recognise high vs low cultures in the workplace
- Identify sources of conflict and strategies to deal with them
- Apply techniques to deal with difficult conversations
- Apply the mediation process to resolve conflicts