Course Tag: Members Only

Personal Empowerment Part 4: Goal setting

Setting goals is easy to do, achieving them is a little more difficult. in this webinar we look a the book The Magic Lamp: Goal setting for people who hate setting goals by Keith Ellis for some ideas of how to set the goals and what to do to make them happen!

Webinar: Personal Empowerment

During Woman’s Month in August 2021, OPSA hosted a personal empowerment programme.

Part 1: Self-Awareness
Part 2: Mindset
Part 3: Building confidence and self-esteem

Part 4: Goal Setting

The programme was inspired by a professional member, Izelle Swanepoel who quoted:

“As administrative professionals we should have the courage/be brave to be seen and heard; we need to use our voice to convey our ideas confidently and in a positive manner to our managers and/or fellow colleagues not just during meetings, but in discussions, to achieve a positive result for a better way of doing things or making it an awesome working environment for everyone.”

GUTS: Windows 10 essentials

Tips and tricks to work smarter with Windows 10 saving you time and making you more efficient in the workplace. 

At the end of this workshop, you will be able to:

  • Customise the Start Menu by creating folders, resizing
  • Navigate to find apps quickly and easily from the Start Menu
  • Create, modify, and delete live tiles
  • Customise the taskbar, Action Centre, and notifications
  • Remove distractions with Focus Assist e.g. alerts, notifications and other sounds
  • Use Task View and the TImeline to access documents quickly
  • Use the Search Box effectively
  • Use Virtual Desktops
  • Split your screen into different sections using Snap Assist

Conflict Management

Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

At the end of this workshop, participants should:

  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic communication tools, such as the agreement frame and open questions
  • Be able to use basic anger and stress management techniques

Records Management

Records management is much more than just putting a piece of paper in a filing cabinet or sending a document to a folder on your PC.  In an organisation it is important that proper record management policies and procedures are put in place and updated regularly.  The policies and procedures should form part of the induction programme for new employees.  The consequences of not having a proper records management system could cost an organisation in time and money.

At the end of this course you will be able to:

  • Identify current problems with records management and how to prevent them  
  • Identify different formats of records and how to maintain them  
  • Analyse, classify and manage the life cycle of a record
  • Establish alphabetic, numeric and subject filing systems  
  • Develop procedures for records management using SANS 15489 as a guide  
  • Apply different methods to ensure the security of records and archives

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