Course Categories: Course

Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

At the end of this workshop, participants should:

• Understand what conflict and conflict resolution mean
• Understand all six phases of the conflict resolution process
• Understand the five main styles of conflict resolution
• Be able to adapt the process for all types of conflicts
• Be able to break out parts of the process and use those tools to prevent conflict
• Be able to use basic communication tools, such as the agreement frame and open questions
• Be able to use basic anger and stress management techniques

Records management is much more than just putting a piece of paper in a filing cabinet or sending a document to a folder on your PC.  In an organisation it is important that proper record management policies and procedures are put in place and updated regularly.  The policies and procedures should form part of the induction programme for new employees.  The consequences of not having a proper records management system could cost an organisation in time and money.

At the end of this course you will be able to:

• Identify current problems with records management and how to prevent them  
• Identify different formats of records and how to maintain them  
• Analyse, classify and manage the life cycle of a record
• Establish alphabetic, numeric and subject filing systems  
• Develop procedures for records management using SANS 15489 as a guide  
• Apply different methods to ensure the security of records and archives

The phrase ‘team building’ can be misleading as some may think that team building is literally the process of putting together a number of people chosen by a would-be team leader – this is setting up a team. The process of team building is much more involved. It is more about creating an optimal team that can deliver more than the sum of its parts.

At the end of this course you will be able to interact with other team members using emotional skills and bond with them to maximise efficiency and output.

Emotional intelligence (EI) helps you increase the quality of your interactions with others and to increase your own productivity by managing yourself better. It is widely accepted that emotional intelligence is as critical, if not more important, than logical intelligence in determining an individual’s success. Emotional intelligence covers a wide spectrum of skills, traits, mentalities and code of life.

This course attempts to capture the essence of these skills. Due to the extensive size of the material on EI, you are encouraged to read books on the subject to fully capture the paradigm and get the best from a variety of techniques that will help you to become emotionally more intelligent. Repetition is a great way to learn these skills so they become second nature to you.

A recommended list of books on EI is included at the end of the workbook.

Career development is a work in progress.  It is something that you will work on throughout your professional life, with no perfect, single path to be followed. Developing your career includes all the markers of success such as getting a promotion, securing a salary increase or excelling at performance review time.  It includes putting strategies in place that help you manage the more testing or demanding moments in your career.

Do you feel that your career is going nowhere? Are you committed to changing industries, but unsure of how to do it? Do you desperately need to improve your job satisfaction?

This course will cover a range of important topics and considerations central to rewarding career development. You will learn how to create a comprehensive career development plan that reflects your ambitions, and how to deal with the challenges in your professional life.

This is an information and help guide – there are no review questions.