Assertive communication isn’t just knowing what to say, but how to say it; it has to do with the words you use, the clarity of your thinking, and being able to express your thoughts to others. In this dynamic webinar with Joan and Lisa Olsen will cover:
- Weighing the risk in being assertive
- The difference between passive, aggressive, and assertive
- Starting with the end in mind to achieve your goal
- Communicating in a relational style
- The importance of tone of voice and body language
- Assertive non-verbal communication